All Systems Operational
API ? Operational
Application ? Operational
Public Website ? Operational
Search ? Operational
Indexing ? Operational
Querying Operational
Email Operational
Syncing ? Operational
Sending ? Operational
Data Center ? Operational
AWS EC2 Operational
AWS RDS Operational
Phone ? Operational
Incoming Calls Operational
SIP Registrar Operational
Call Recordings Operational
Outgoing Calls Operational
Outgoing Calls (SIP) Operational
Incoming Calls (SIP) Operational
Outgoing SMS Operational
Incoming SMS Operational
Vendor APIs Operational
Phone Service ? Operational
Support Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Email synchronization maintenance Jun 28, 18:30-20:30 PDT
We will be performing maintenance on one of the backend email processing clusters on Wednesday June 28, starting at 6:30 PM PDT (6/29 01:30 UTC). Some customers may experience delays in email synchronization during this maintenance. Sending email outbound from the Close.io application will remain available during this maintenance.
Posted on Jun 26, 10:38 PDT
System Metrics Month Week Day
Uptime
Fetching
Avg Response Time ?
Fetching
Error Rate
Fetching
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017
Completed - We have successfully completed our maintenance on the backend email processing cluster.
Jun 27, 19:28 PDT
Update - We have begun our maintenance on the backend email processing cluster.
Jun 27, 18:30 PDT
Scheduled - We will be performing maintenance on one of the backend email processing clusters on Tuesday June 27, starting at 6:30 PM PDT (6/28 01:30 UTC). Some customers may experience delays in email synchronization during this maintenance. Sending email outbound from the Close.io application will remain available during this maintenance.
Jun 26, 10:37 PDT
Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017
Resolved - All email accounts that were delayed should now be fully caught up in processing.
Jun 23, 13:53 PDT
Monitoring - We have addressed the issue with the backend email processing cluster. All email accounts are syncing again, however, some messages may still be delayed until the synchronization catches up to the current time.
Jun 23, 11:18 PDT
Identified - Some email accounts may be experiencing delays in email synchronization. We have identified an issue with one of our backend email processing clusters and are actively working on a fix.

Affected customers can still continue to send emails via Close.io, as outgoing email is unaffected.
Jun 23, 06:57 PDT
Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - Amazon has fixed the issues with their CDN. Customers who are still unable to access the close.io application or website should contact support@close.io for further assistance.
Jun 15, 16:17 PDT
Identified - Our provider Amazon is currently experiencing issues with their CDN that may prevent customers from accessing the close.io application or our primary website. We are working with our provider on a resolution to this issue.
Jun 15, 13:53 PDT
Jun 14, 2017

No incidents reported.