All Systems Operational
API ? Operational
Application ? Operational
Public Website ? Operational
Search ? Operational
Indexing ? Operational
Querying Operational
Email Operational
Syncing ? Operational
Sending ? Operational
Data Center ? Operational
AWS EC2 Operational
AWS RDS Operational
Phone ? Operational
Incoming Calls Operational
SIP Registrar Operational
Call Recordings Operational
Outgoing Calls Operational
Outgoing Calls (SIP) Operational
Incoming Calls (SIP) Operational
Outgoing SMS Operational
Incoming SMS Operational
Vendor APIs Operational
Phone Service ? Operational
Support Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Uptime
Fetching
Avg Response Time ?
Fetching
Error Rate
Fetching
Past Incidents
Apr 28, 2017

No incidents reported today.

Apr 27, 2017
Resolved - This incident has been resolved.
Apr 27, 13:16 PDT
Monitoring - Plivo has restored service and we are monitoring the situation.
Apr 27, 11:47 PDT
Investigating - Our telephony provider, Plivo, is currently experiencing issues which affect Close.io users. We'll keep you posted based on their status updates to https://status.plivo.com
Apr 27, 10:07 PDT
Apr 26, 2017

No incidents reported.

Apr 25, 2017
Resolved - This incident has been resolved.
Apr 25, 12:11 PDT
Investigating - We've received a few more reports of calling issues and have raised those to Plivo.
Apr 25, 09:26 PDT
Monitoring - Plivo has reported that calling is now working normally again. We'll continue monitoring the situation.
Apr 25, 09:16 PDT
Investigating - We're investigating reports of calls (inbound and outbound) not working. We've looped in our carrier, Plivo.
Apr 25, 09:06 PDT
Apr 24, 2017
Resolved - This incident has been resolved.
Apr 24, 18:41 PDT
Monitoring - Plivo has notified us that the issues have subsided. We're monitoring and will update this page with any additional information.
Apr 24, 16:09 PDT
Identified - We're continuing to see some percentage of calls be delayed during initiation or not initiate at all. Plivo has been notified and is investigating.
Apr 24, 14:48 PDT
Monitoring - Issues with calling should now be resolved. We're monitoring the situation and if you continue to face issues please email us at support@close.io
Apr 24, 11:10 PDT
Identified - Plivo has identified the issue and is working resolve the issue as well as possible. They've also updated their status page at https://status.plivo.com
Apr 24, 10:53 PDT
Investigating - We're investigating reports that outbound calls are not initiating. We've looped in our provider, Plivo.
Apr 24, 10:28 PDT
Resolved - This incident has been resolved.
Apr 24, 06:46 PDT
Monitoring - The fix is live! You should be able to make and receive calls after you restart Close.io.
Apr 23, 20:22 PDT
Identified - We were able to implement a workaround along with our telephony provider and perform successful test calls. We will deploy the fix to our production servers after a series of additional tests.
Apr 23, 19:16 PDT
Update - Update: we're still waiting in our telephony provider, Plivo, and their DNS provider, Network Solutions, to resolve the issue.
Apr 23, 14:00 PDT
Update - Update: Our telephony provider, Plivo, is still experiencing issues with DNS which is causing all services we use to fail. We are monitoring the situation closely.
Apr 23, 11:06 PDT
Update - Update: we've gotten a resolution time of 30 minutes from Plivo and Network Solutions.
Apr 23, 10:20 PDT
Update - Update: Our carrier Plivo is experiencing issues with DNS which is causing all services we use to fail.
Apr 23, 06:53 PDT
Investigating - Our telephony provider, Plivo, is currently experiencing issues which affect Close.io users. We'll keep you posted based on their status updates to https://status.plivo.com
Apr 23, 06:07 PDT
Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017
Resolved - SMS service is back to normal.
Apr 20, 16:08 PDT
Investigating - Our telephony provider, Plivo, is currently experiencing issues with SMS which affect Close.io users. We'll keep you posted based on their status updates at https://status.plivo.com.
Apr 20, 16:01 PDT
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017
Completed - The scheduled maintenance has been completed.
Apr 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT
Scheduled - Our telephony provider is planning on doing maintenance to improve the stability of their calling platform, which could temporarily affect calling in Close.io.
Apr 13, 10:58 PDT
Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.