February 2017

Calling Disruption
AWS US-West-1 has resolved their networking issues and calls should work normally.
Feb 9, 18:15-20:25 PST
[Scheduled] Telephony provider maintenance
The scheduled maintenance has been completed.
Feb 4, 22:00 - Feb 5, 00:00 PST
[Scheduled] Database upgrade
We have completed our database upgrade.
Feb 2, 21:00-21:19 PST

January 2017

Inbound toll-free calling issues
All numbers have been reconfigured and should be working again. We apologize for the inbound call downtime.
Jan 30, 09:31-09:58 PST
[Scheduled] Telephony provider maintenance
The scheduled maintenance has been completed.
Jan 28, 22:01 - Jan 29, 02:00 PST
Calling Disruption
This incident has been resolved.
Jan 5, 10:00-13:06 PST
Incoming calls not ringing / no dial tone
The calling issues were isolated to about a dozen IPs. Inbound and outbound calling to those addresses should be restored.
Jan 3, 10:34-11:05 PST

December 2016

Issues accessing app.close.io
We have resolved the issues with accessing the close.io application. Anyone who encountered issues with the desktop client should close and reopen the application and users of the web UI will need to reload their browser.
Dec 29, 10:50-17:08 PST
Application Slowness
We have reverted the change and resolved the issues with accessing app.close.io.
Dec 16, 16:54-17:27 PST

November 2016

Application Slowness
We have resolved the issues with application performance.
Nov 21, 12:04-14:49 PST
Issue loading Close.io desktop app
This incident has been resolved.
Nov 18, 12:34-14:04 PST

October 2016

Call Choppiness / Disconnects
This incident has been resolved.
Oct 26, 09:17-10:48 PST
Call disconnects / choppiness
This incident has been resolved.
Oct 25, 09:43-14:40 PST
Calling Disruption
This incident has been resolved.
Oct 21, 09:24-13:53 PST
[Scheduled] Search Cluster Maintenance
The scheduled maintenance has been completed.
Oct 18, 14:23 PST
[Scheduled] Telephony provider maintenance
The scheduled maintenance has been completed.
Oct 9, 20:00-23:45 PST
Calling Disruption
This incident has been resolved.
Oct 4, 08:36-09:10 PST

September 2016

Calling Disruption
This incident has been resolved.
Sep 29, 14:11-15:39 PST
Calling Disruption
This incident has been resolved.
Sep 16, 09:12-13:47 PST
Calling issues
This incident has been resolved.
Sep 15, 23:47 - Sep 16, 00:17 PST
Outbound Call Initiation / Disconnect Issues
We haven't heard reports of call disconnects / initiation issues in the past hour so we're moving this to resolved. If you continue to have issues please follow these steps to report the calls to us: https://help.close.io/customer/portal/articles/823975
Sep 13, 06:32-09:49 PST
Telephony provider outage
Our telephony provider's API is fully stable again.
Sep 8, 17:31-17:39 PST
Issues accessing app.close.io
We have resolved the issues with accessing app.close.io. Anyone who encountered issues with the desktop client should close and reopen the application and users of the web UI will need to reload their browser.
Sep 7, 15:06-15:32 PST
[Scheduled] Search Cluster Maintenance
We have completed our maintenance on our search cluster.
Sep 3, 23:50 - Sep 4, 01:26 PST

August 2016

Calling Issues
This incident has been resolved.
Aug 26, 10:36-14:04 PST
[Scheduled] Infrastructure upgrades
The scheduled maintenance has been completed.
Aug 25, 20:00-22:14 PST
[Scheduled] Database maintenance
We completed our maintenance.
Aug 20, 23:21 PST
Issues with renting phone numbers upon signup
We have confirmed zero issues with phone renting over the last 11 hours.
Aug 18, 12:40 - Aug 19, 00:49 PST
[Scheduled] Server Infrastructure Maintenance
The scheduled maintenance has been completed.
Aug 12, 22:02 - Aug 13, 00:16 PST
[Scheduled] Database reconnect
We have completed our maintenance.
Aug 6, 21:01-21:04 PST
Investigating issue with app.close.io
This incident has been resolved.
Aug 5, 11:02-12:13 PST
Delays in processing and email sync
We have added additional workers and addressed the issue that caused processing delays.
Aug 4, 14:10-14:40 PST

July 2016

Timeouts when signing up or adding / removing users
We have resolved an issue with connectivity to one of our backend databases that caused timeouts when signing up for new accounts or adding/removing users.
Jul 28, 12:04-12:40 PST
Investigating issue with app.close.io
We have resolved the issues with accessing app.close.io. A previous deploy encountered issues due to a change in how we uploaded static assets to Amazon S3. We have identified the issue and a way to monitor for this in future updates. Anyone who encountered issues with the desktop client should close and reopen the application.
Jul 16, 02:23-03:25 PST
[Scheduled] Infrastructure upgrades
The scheduled maintenance has been completed.
Jul 9, 21:01-21:57 PST

June 2016

Call Disconnects
This incident has been resolved.
Jun 16, 15:22 - Jun 20, 08:12 PST
Gmail email sending issues
The problem was resolved. Any messages that are still in "outbox" status will be resent.
Jun 14, 09:20-10:53 PST
Investigating reports of search not returning results
We fixed the issue, however we strongly recommend anyone who experienced this issue to upgrade to the latest version of the native app.
Jun 6, 10:05-12:30 PST

May 2016

Webhooks Slowdown
We increased the number of worker processes and added timeouts to unresponsive webhook endpoints. The queue is slowly going down and should be back its typical size soon.
May 16, 12:45-13:56 PST

April 2016

No incidents reported for this month.

March 2016

Sent emails displaying more than once
This incident has been resolved.
Mar 21, 07:00-09:44 PST
Emails forwarded to Close.io's secret address delayed
This incident has been resolved.
Mar 16, 23:06 - Mar 17, 07:50 PST
Delay in webhooks processing
This incident has been resolved.
Mar 15, 13:51-14:26 PST

February 2016

[Scheduled] Search Cluster Maintenance
Failover is completed.
Feb 26, 18:00-19:55 PST
[Scheduled] Search Cluster Maintenance
All is well.
Feb 23, 21:00-21:58 PST
Search Outage
Post-mortem to follow in a few days.
Feb 23, 06:16-12:49 PST
Application Slowness
This incident has been resolved.
Feb 12, 07:47-11:07 PST

January 2016

[Scheduled] Infrastructure Upgrade
The scheduled maintenance has been completed.
Jan 30, 18:00-18:38 PST
[Scheduled] Database reconnect
The scheduled maintenance has been completed.
Jan 24, 14:00-15:20 PST
Search Slowness
Search is now fast for all requests
Jan 21, 13:07-14:52 PST
Static assets not loading correctly
The issue has been resolved. If you still are experiencing issues please clear your browser cache and refresh. Please reach out to us at support@close.io if you have any issues loading Close.io still.
Jan 16, 10:02-11:26 PST
Email syncing issue
This incident has been taken care of
Jan 11, 17:35-18:10 PST
Emails taking a long time to appear
This incident has been resolved.
Jan 7, 13:31-22:21 PST
Queues backed up
All caught up and good now.
Jan 5, 11:12-11:51 PST

December 2015

Degraded email syncing performance
This incident has been resolved.
Dec 9, 13:24-14:27 PST
Degraded search performance
This incident has been resolved.
Dec 4, 11:43-11:55 PST
Degraded email syncing performance
This incident has been resolved.
Dec 3, 08:19-12:23 PST

November 2015

Degraded search performance
This incident has been resolved.
Nov 25, 11:41-14:48 PST
Degraded email syncing performance
This incident has been resolved.
Nov 25, 11:02-13:02 PST
Search slowness
Our search indexing has remained up-to-date for some time now, but we'll continue to monitor it closely.
Nov 25, 02:07-10:12 PST
Search slowness
This incident has been resolved.
Nov 24, 14:00-18:35 PST
Application Slowness
This incident has been resolved.
Nov 20, 11:28-14:14 PST
Calling Disruption
This incident has been resolved.
Nov 20, 04:43-05:19 PST
Degraded email syncing performance
This incident has been resolved.
Nov 19, 08:59-16:08 PST
Calling Disruption
This incident has been resolved.
Nov 12, 12:38-13:12 PST
Degraded email syncing performance
This incident has been resolved.
Nov 12, 10:15-12:04 PST
Degraded email syncing performance
This incident has been resolved.
Nov 11, 09:07-12:22 PST
Support Chat Unavailable
This incident has been resolved.
Nov 4, 12:17-16:13 PST
Calling Disruption
Plivo has resolved the issue.
Nov 4, 15:59-16:12 PST
Degraded email syncing performance
This incident has been resolved.
Nov 4, 08:22-12:09 PST
[Scheduled] Dropped requests
The scheduled maintenance has been completed.
Nov 3, 21:00-22:18 PST
Email sending issues
This incident has been resolved.
Nov 3, 15:07-16:26 PST

October 2015

Degraded email syncing performance
This incident has been resolved.
Oct 28, 09:07-10:40 PST
[Scheduled] Infrastructure Upgrades
The maintenance has been completed, but we will continue to monitor the traffic and our response times very closely.
Oct 27, 22:00 - Oct 28, 00:12 PST
Slow updates to search
This incident has been resolved.
Oct 23, 00:33-04:22 PST
[Scheduled] Database reconnect
The scheduled maintenance has been completed.
Oct 19, 17:45-17:55 PST
Calling Disruption
Plivo just marked their services as operational again. Please let us know if you encounter any calling issues by emailing us at support@close.io
Oct 19, 09:34-09:47 PST
[Scheduled] Database reconnect
The scheduled maintenance has been completed.
Oct 15, 18:15-21:26 PST
Outgoing Calls Disruption
Plivo has resolved the calling issues. They've posted more details over at: https://status.plivo.com/incident/outgoing_calls_did/2015/10/12/
Oct 12, 07:26-09:00 PST
[Scheduled] Email syncing infrastructure maintenance
The scheduled maintenance has been completed.
Oct 10, 04:32-06:58 PST
[Scheduled] Database infrastructure cleanup
The scheduled maintenance has been completed.
Oct 7, 20:00-20:32 PST
Application Slowness
This incident has been resolved.
Oct 6, 08:24-09:01 PST

September 2015

Delayed email syncing
This incident has been resolved.
Sep 25, 09:20 - Sep 26, 04:31 PST
Application Slowness
This incident has been resolved.
Sep 23, 09:33-12:46 PST
Application Outage
Everything is back to normal. We apologize for the inconvenience. A postmortem will be published soon.
Sep 21, 07:57-10:49 PST
[Scheduled] Database infrastructure upgrade
The scheduled maintenance has been completed.
Sep 19, 10:00-11:53 PST
Email syncing delays
This incident has been resolved.
Sep 17, 11:08-13:03 PST
Search issues
This incident has been resolved.
Sep 16, 16:32-16:50 PST
Search slowness
Search is back to normal!
Sep 16, 12:48-14:33 PST

August 2015

Email syncing maintenance
This incident has been resolved.
Aug 24, 17:18 - Aug 25, 17:26 PST
Email database upgrade / syncing delays
This incident has been resolved.
Aug 22, 11:19-18:11 PST
Co-worker invite, voicemail notification, and export emails not being sent
This incident has been resolved.
Aug 10, 10:43-17:02 PST
Call Recordings Not Saved
This incident has been resolved.
Aug 10, 03:23-04:05 PST
Application Slowness
All services have been back to normal for the past 3 hours. We're continuing to closely monitor everything and will update with more details in a postmortem.
Aug 5, 06:27-10:58 PST
Performance degradation
This incident has been resolved.
Aug 5, 03:38-05:10 PST

July 2015

Application Outage
This incident has been resolved.
Jul 29, 20:22-20:29 PST
Emails Not Syncing
⚡️All email accounts syncing at the speed of light again. ⚡️ 😎
Jul 24, 08:48-11:23 PST
Degraded quality on outbound calls to Australia & New Zealand
This incident has been resolved.
Jul 16, 20:03-21:31 PST
[Scheduled] Database infrastructure cleanup, part 2
The scheduled maintenance has been completed.
Jul 16, 21:12-21:31 PST
Email syncing slow
This incident has been resolved.
Jul 16, 09:21-10:26 PST
Degraded quality on outbound calls to Australia & New Zealand
This incident has been resolved.
Jul 15, 21:52 - Jul 16, 06:03 PST
[Scheduled] Database infrastructure cleanup
The scheduled maintenance has been completed.
Jul 15, 21:13-21:36 PST
Slow email syncing
This incident has been resolved.
Jul 15, 11:36-17:44 PST
Delayed webhooks
The issue has been resolved. Our webhooks are delivered on time again.
Jul 15, 08:05-08:58 PST
[Scheduled] Infrastructure updates
We're done verifying the upgrades -- hopefully you'll see an improvement in speed this week:)
Jul 11, 10:15 - Jul 12, 21:49 PST
Email Syncing Slowdown
This incident has been resolved.
Jul 8, 11:04-14:10 PST
Application Slowness
This incident has been resolved.
Jul 8, 09:17-09:20 PST
Application Outage
This incident has been resolved.
Jul 7, 16:02-16:54 PST

June 2015

Some inbox items are not visible
All the inbox items should be visible now
Jun 27, 19:05-21:44 PST
Calls taking longer than expected to initiate or timeout
Plivo has resolved the issue.
Jun 17, 09:56-20:13 PST
Calls taking longer than expected to connect, sometimes timing out.
Our upstream carrier has resolved the issue and continues to monitor for stability.
Jun 16, 10:03-14:18 PST
Calls timing out
The telephony services are fully operational again.
Jun 10, 11:01-11:30 PST
[Scheduled] Infrastructure Upgrades
The scheduled maintenance has been completed.
Jun 6, 13:00-18:25 PST

May 2015

Outgoing calls being canceled due to bug
We've successfully rolled out a fix for this issue. Sorry about the trouble!
May 26, 00:33-00:53 PST
[Scheduled] Infrastructure Updates
The scheduled maintenance has been completed.
May 14, 21:00-21:19 PST
Major Outage
Our Redis cluster began experiencing errors when a key contained too much values due. We've restarted the cluster and put a sanity check in to make sure this doesn't happen again in the future.
May 14, 06:27-06:46 PST
Calling Issues
This incident has been resolved.
May 12, 08:21-08:54 PST
Application slowdown
Response times are back down to normal.
May 4, 10:29-10:54 PST

April 2015

Search Indexing Slowdown
The spike in search update latency is now over. Very sorry for the inconvenience. We'll be putting some love into the way we index over the next month to make sure this issue doesn't keep happening!
Apr 29, 05:11-08:17 PST
Application slowdown
The response time is back to normal and Close.io is stable again
Apr 27, 08:48-09:38 PST
Reports of slowness
Response times are back down to normal. We're looking into the root cause and will provide a followup as to the reason.
Apr 27, 07:52-08:14 PST
Inbound & Outbound Call Service Interruption
Plivo has resolved the issues.
Apr 24, 07:27 - Apr 25, 02:03 PST
Calls not initiating or of bad quality
This incident has been resolved.
Apr 21, 08:16-19:48 PST
Calls not initiating or of bad quality
Plivo has made updates their routing and things should be working smoothly again.
Apr 20, 09:20-11:36 PST
Degraded Database Performance
This incident has been resolved.
Apr 20, 06:30-09:18 PST
Search and reporting slowdown
This incident has been resolved.
Apr 14, 07:04-08:39 PST

March 2015

500 Errors
Everything is back to normal now. Very sorry for the server errors. We'll do a Postmortem soon.
Mar 27, 05:25-05:38 PST
Leads / Tasks / Search not displaying or updating quickly
This incident has been resolved.
Mar 23, 11:47-12:13 PST
[Scheduled] Infrastructure Upgrades
All systems are upgraded and operational. The whole maintenance session went smoothly and according to the plan.
Mar 13, 19:00-22:18 PST
Call initiation delays
This incident has been resolved.
Mar 10, 09:07-13:31 PST
Reports of delays when making outbound calls
Our carrier has resolved an issue with network performance and calls should be connecting normally.
Mar 9, 14:15-17:05 PST
Reports of outbound calls not initiating / inbound calls going directly to voicemail
This incident has been resolved.
Mar 9, 11:13-11:46 PST

February 2015

[Scheduled] Database performance upgrade
All the database instances have been upgraded without errors. Close.io is back up and running.
Feb 28, 11:00-11:31 PST

January 2015

Degraded performance accessing data powered by search
We added more capacity to our search cluster. Things are much faster now.
Jan 27, 09:42-11:20 PST

December 2014

Calls take a long time to connect
This incident has been resolved.
Dec 23, 08:10-10:13 PST
Reports of Close.io being unavailable
Close.io has been up and stable since 24 hours ago. We're still keeping a close eye on performance. Sorry for the few minutes of unexpected downtime yesterday!
Dec 15, 07:19 - Dec 16, 07:34 PST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Dec 12, 17:30 - Dec 15, 07:57 PST

November 2014

[Scheduled] Scheduled maintenance
The scheduled maintenance has been completed.
Nov 22, 17:00-17:44 PST

October 2014

No incidents reported for this month.

September 2014

No incidents reported for this month.

August 2014

Fonts difficult to read in Windows
Fonts are working correctly on Windows again.
Aug 21, 13:22-15:01 PST
Search indexer upgrade
The upgrade has been completed without any issues.
Aug 19, 20:55 - Aug 20, 00:03 PST
Outgoing call audio issues
Level 3 / IPv4 related issues should no longer affecting calls. We are monitoring the situation carefully.
Aug 13, 07:52 - Aug 14, 04:24 PST
Outgoing call audio
This incident has been resolved.
Aug 12, 09:01-21:47 PST

July 2014

Search Delays
We've identified and resolved the issue. Sorry for the slow down!
Jul 30, 10:35-10:41 PST
Search delays
We've identified and resolved the issue. Sorry for the slow down!
Jul 24, 08:31-08:39 PST

June 2014

Database Migration
The migration finished successfully. Happy selling (with faster Close.io)!
Jun 6, 23:42 - Jun 7, 02:14 PST
Increased Latency
We've identified the issue and have brought all services back online.
Jun 3, 10:29-11:40 PST

May 2014

Inbound / Outbound Call Issues
Calling should now be back online. The original issue seems to be related to the US-West-1c region of AWS: https://news.ycombinator.com/item?id=7802309
May 26, 18:04-18:28 PST
Issues with Inbound & Outbound Calling
No further issues with calling have been observed since the issue was resolved.
May 16, 12:47-23:01 PST
Slow incoming email processing
Inbound email processing times are back to normal.
May 7, 12:09-12:23 PST

April 2014

Inbound call issues
This incident has been resolved.
Apr 27, 23:43 - Apr 28, 01:54 PST
Upstream carrier issues with inbound calls to some Texas numbers
Issue has been resolved by the upstream carriers: https://status.plivo.com/incident/incoming_calls_did/2014/04/24/
Apr 24, 10:27-14:16 PST
Email sending / receiving delayed
Inbound email processing is now working normally as well. Sorry for the inconvenience!
Apr 18, 08:19-09:07 PST
Issues with Calling
Services are back up to 100%. We will continue to monitor for stability.
Apr 1, 08:54-09:22 PST

March 2014

Search results inconsistent
This incident has been resolved.
Mar 20, 18:14-19:57 PST
Calling Down
Calling has been working without issue for the past 12+ hours now.
Mar 5, 08:18 - Mar 6, 09:53 PST

February 2014

Call initiation issues within Europe
This incident has been resolved.
Feb 25, 01:48-14:07 PST
Server response time
Response time is back down.
Feb 24, 08:13-08:40 PST
Degraded calling performance
This incident has been resolved.
Feb 20, 10:32 - Feb 21, 14:56 PST
Slowness
All has been well for a while now; this incident is resolved. We're very sorry for the issues this morning.
Feb 14, 09:17-10:32 PST
Spikes in application response time
This incident has been resolved.
Feb 6, 16:08-16:54 PST

January 2014

Search cluster issues
Search is now fully operational.
Jan 23, 18:57-22:45 PST
Search results not loading
This incident has been resolved.
Jan 23, 13:51-14:09 PST

December 2013

No incidents reported for this month.

November 2013

Downtime
Fixed.
Nov 7, 17:45-17:50 PST
Backend performance issue; slow response times
Back to normal now. Looking into root causes & prevention.
Nov 4, 14:08-14:11 PST

October 2013

"Microphone too loud" is showing on all calls
Fixed (requires an app refresh or reload).
Oct 30, 10:47-12:20 PST
Search showing sporadic results
Search is up-to-date and syncing properly again.
Oct 23, 08:25-09:17 PST
Degraded Performance
Recent performance issues of data loading (API), search, and email syncing are all resolved. See postmortem for more details.
Oct 21, 12:00 PST

September 2013

No incidents reported for this month.

August 2013

No incidents reported for this month.

July 2013

No incidents reported for this month.

June 2013

No incidents reported for this month.

May 2013

No incidents reported for this month.