Calling Disruption
Incident Report for Close.io
Resolved
This incident has been resolved.
Posted 7 months ago. Apr 24, 2017 - 06:46 PDT
Monitoring
The fix is live! You should be able to make and receive calls after you restart Close.io.
Posted 7 months ago. Apr 23, 2017 - 20:22 PDT
Identified
We were able to implement a workaround along with our telephony provider and perform successful test calls. We will deploy the fix to our production servers after a series of additional tests.
Posted 7 months ago. Apr 23, 2017 - 19:16 PDT
Update
Update: we're still waiting in our telephony provider, Plivo, and their DNS provider, Network Solutions, to resolve the issue.
Posted 7 months ago. Apr 23, 2017 - 14:00 PDT
Update
Update: Our telephony provider, Plivo, is still experiencing issues with DNS which is causing all services we use to fail. We are monitoring the situation closely.
Posted 7 months ago. Apr 23, 2017 - 11:06 PDT
Update
Update: we've gotten a resolution time of 30 minutes from Plivo and Network Solutions.
Posted 7 months ago. Apr 23, 2017 - 10:20 PDT
Update
Update: Our carrier Plivo is experiencing issues with DNS which is causing all services we use to fail.
Posted 7 months ago. Apr 23, 2017 - 06:53 PDT
Investigating
Our telephony provider, Plivo, is currently experiencing issues which affect Close.io users. We'll keep you posted based on their status updates to https://status.plivo.com
Posted 7 months ago. Apr 23, 2017 - 06:07 PDT