Dial pad not working (DTMF issue)
Incident Report for Close.io
Resolved
The fix is now live and the dial pad is back to full functionality.
Posted 19 days ago. Jul 05, 2017 - 09:59 PDT
Identified
Our engineering team has deployed a fix for the dial pad issue; it should take affect in about 45 min.
Posted 19 days ago. Jul 05, 2017 - 09:00 PDT
Update
We are still investigating the issue, but we've found a temporary workaround. The first call made after refreshing the app will avoid the dialpad (DTMF) problem. (You can refresh the app by pressing ctrl r [Win] or cmd r [Mac].)
Posted 19 days ago. Jul 05, 2017 - 04:41 PDT
Investigating
We've received multiple reports of extension selection not working during calls. Our VoIP provider has been alerted about the issue; we'll keep you posted.
Posted 19 days ago. Jul 05, 2017 - 02:59 PDT