All Systems Operational
Application UI   ? Operational
90 days ago
99.97 % uptime
Today
API   ? Operational
90 days ago
99.98 % uptime
Today
Public Website   ? Operational
Search ? Operational
Indexing   ? Operational
Querying   Operational
Email Operational
Syncing   ? Operational
Sending   ? Operational
Phone ? Operational
Phone Service   ? Operational
Incoming Calls   Operational
Outgoing Calls   Operational
SMS (primary)   ? Operational
Call Recording (primary)   ? Operational
Downstream telephony carriers (primary)   ? Operational
Telephony provider connectivity (secondary)   ? Operational
Downstream telephony carriers (secondary)   ? Operational
Power Dialer - Infrastructure (Twilio conference calling API)   ? Operational
Power Dialer - Infrastructure (Twilio TwiML)   ? Operational
Power Dialer - Infrastructure (Twilio REST API)   ? Operational
Call recording (secondary)   ? Operational
Power Dialer   ? Operational
SIP & SIP Registrar (Primary)   Operational
Support Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Oct 20, 21:00-22:00 PDT
We will be performing maintenance on our back-end database on Saturday, October 20 starting at 9:00 PM PDT (Sunday, October 21 at 04:00 UTC). The Close.io application and API will be unavailable for approximately 15 minutes while we upgrade one of our back-end databases to support additional capacity.
Posted on Oct 16, 08:57 PDT
Avg Response Time ?
Fetching
Error Rate
Fetching
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - Our telephony provider has implemented a fix and inbound calling and SMS are now operational. Please reach out to support@close.io with any remaining issues or questions.
Oct 15, 18:47 PDT
Update - Update: Our Inbound Calling/SMS provider, Plivo, is experiencing platform outages affecting Close.io Inbound Calls and SMS. They are still working on resolving these issues. We'll keep you posted on the progress based on status updates to https://status.plivo.com
Oct 15, 18:23 PDT
Investigating - Our telephony provider is currently experiencing a service interruption with inbound calls. They're currently investigating this issue.
Oct 15, 16:45 PDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Postmortem - Read details
Oct 11, 10:09 PDT
Resolved - This issue has been resolved. For any questions, please reach out to support@close.io
Oct 10, 11:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 11:03 PDT
Identified - Our engineering team has identified the cause of the issue and is working on a fix.
Oct 10, 10:51 PDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.