All Systems Operational
Application UI   ? Operational
90 days ago
99.98 % uptime
Today
API   ? Operational
90 days ago
99.98 % uptime
Today
Public Website   ? Operational
Search ? Operational
Indexing   ? Operational
Querying   Operational
Email Operational
Syncing   ? Operational
Sending   ? Operational
Phone ? Operational
Phone Service   ? Operational
Incoming Calls   Operational
Outgoing Calls   Operational
SMS (primary)   ? Operational
Call Recording (primary)   ? Operational
Downstream telephony carriers (primary)   ? Operational
Telephony provider connectivity (secondary)   ? Operational
Downstream telephony carriers (secondary)   ? Operational
Power Dialer - Infrastructure (Twilio conference calling API)   ? Operational
Power Dialer - Infrastructure (Twilio TwiML)   ? Operational
Power Dialer - Infrastructure (Twilio REST API)   ? Operational
Call recording (secondary)   ? Operational
Power Dialer   ? Operational
SIP & SIP Registrar (Primary)   Operational
Support Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Avg Response Time ?
Fetching
Error Rate
Fetching
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018
Resolved - This incident has been resolved.
Aug 20, 13:29 PDT
Update - We have increased capacity in our backend search cluster to accommodate future indexing spikes. We are also in the process of upgrading our overall search infrastructure to increase performance and reliability.
Aug 20, 13:29 PDT
Monitoring - We received a large spike in indexing that we are looking currently looking into.
Aug 20, 12:34 PDT
Investigating - We're investigating an issue with our backend search infrastructure. These issues affect accessing Lead search, Inbox, Opportunities, Leads, and Reporting.

Both our UI and API are affected. Loading individual lead pages directly should work, however listing/filtering/searching for leads is affected.

The engineering team is working to resolve this as quickly as possible.
Aug 20, 12:22 PDT
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 20:53 PDT
Verifying - We have completed our database maintenance and the close.io application and API are available again.
Aug 11, 20:18 PDT
Update - We have started our database maintenance. The close.io. application and API will be unavailable for approximately 15 minutes.
Aug 11, 20:00 PDT
Scheduled - We will be performing maintenance on our back-end database on Saturday, August 11 starting at 8:00 PM PDT (Sunday, August 12 at 03:00 UTC). The Close.io application and API will be unavailable for approximately 15 minutes while we upgrade one of our back-end databases to support additional capacity.
Aug 8, 15:07 PDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.