All Systems Operational
Application UI   ? Operational
90 days ago
99.97 % uptime
Today
API   ? Operational
90 days ago
99.98 % uptime
Today
Public Website   ? Operational
Search ? Operational
Indexing   ? Operational
Querying   Operational
Email Operational
Syncing   ? Operational
Sending   ? Operational
Phone ? Operational
Phone Service   ? Operational
Incoming Calls   Operational
Outgoing Calls   Operational
Dialer   ? Operational
Call recording (primary)   ? Operational
SMS (primary)   ? Operational
Telephony provider connectivity (primary)   ? Operational
Downstream telephony carriers (primary)   ? Operational
Outgoing Calls - Infrastructure (Twilio conference calling API)   ? Operational
Outgoing Calls - Infrastructure (Twilio REST API)   ? Operational
Outgoing Calls - Infrastructure (Twilio TwiML)   ? Operational
Call Recording (secondary)   ? Operational
Downstream telephony carriers (secondary)   ? Operational
SIP & SIP Registrar (secondary)   Operational
Support Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Avg Response Time ?
Fetching
Error Rate
Fetching
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Resolved - Twilio has solved the issues on their end. The Close.io power and predictive dialers should now be fully operational.

Please reach out to support@close.io if you see any remaining issues.
Nov 5, 10:20 PST
Identified - Our telephony provider, Twilio, has uncovered additional issues on their side that are impacting Close.io's power and predictive dialers. We're continuing to monitor the situation from our side.

Manual outbound calls will still function normally.
Nov 5, 09:38 PST
Monitoring - Twilio has implemented a fix on their side, and dialer service should now be restored. They'll continue monitoring the situation on their side as well. Please email support@close.io with any issues.
Nov 5, 09:27 PST
Update - We're continuing to monitor the situation with Twilio.
Nov 5, 08:46 PST
Update - We have made a carrier change on our end to fix normal outbound calls in Close.io. For these changes to take effect, please restart Close.io completely.

Power/predictive dialers will still be unavailable at this time. We continue to monitor the situation closely with Twilio and will keep you updated.

Please reach out to support@close.io with any questions.
Nov 5, 08:45 PST
Identified - Our telephony provider, Twilio, is currently experiencing intermittent issues with outbound calls that can affect both manual dialing and the power/predictive dialers. We're monitoring the situation closely and will keep you updated based on status updates to status.twilio.com
Nov 5, 08:28 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.