Explorer graph not loading in UI

Incident Report for Close

Resolved

This issue should be resolved for all users now. Refresh or restart Close.io to get the updated/fixed version, and contact support@close.io if you experience more issues.

Posted Mar 13, 2017 - 17:06 PDT

Update

A workaround to fix Explorer graph loading now is to clear your browsers cache. http://www.refreshyourcache.com/en/home/

We're also working on a proper fix so you won't have to do this.

Posted Mar 13, 2017 - 13:20 PDT

Identified

We've narrowed down this issue further; it only affects some users. We're working on a fix.

Posted Mar 13, 2017 - 13:07 PDT

Investigating

We have noticed an issue where the Explorer graph UI isn't loading. This issue only affects users on the Business plan. Investigating...

Posted Mar 13, 2017 - 12:52 PDT