Reports of outgoing & incoming calls not working
Incident Report for Close
Resolved
This incident has been resolved.
Posted Apr 24, 2017 - 18:41 PDT
Monitoring
Plivo has notified us that the issues have subsided. We're monitoring and will update this page with any additional information.
Posted Apr 24, 2017 - 16:09 PDT
Identified
We're continuing to see some percentage of calls be delayed during initiation or not initiate at all. Plivo has been notified and is investigating.
Posted Apr 24, 2017 - 14:48 PDT
Monitoring
Issues with calling should now be resolved. We're monitoring the situation and if you continue to face issues please email us at support@close.io
Posted Apr 24, 2017 - 11:10 PDT
Identified
Plivo has identified the issue and is working resolve the issue as well as possible. They've also updated their status page at https://status.plivo.com
Posted Apr 24, 2017 - 10:53 PDT
Investigating
We're investigating reports that outbound calls are not initiating. We've looped in our provider, Plivo.
Posted Apr 24, 2017 - 10:28 PDT
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